Pushpay
Defining organizational UX practices and a human-centered design culture for a church management software company
Inspiring a UX Culture
Following an overseas acquisition and opportunity for team growth, Pushpay approached us with two goals: fill in some missing capacity, while demonstrating a healthy, vibrant, ux organization and strengthen existing tools and practices.
We performed as part of their UX team on tactical projects, and served strategically as they hired new staff.
The Team, Timeline, & Scope
Our team worked with Pushpay for 8 months.
Kurt
Team Lead, Strategist
Kait
Designer
Andrew
UX Designer
Erin
UX Designer
Matt
UX Designer
Bringing leadership visions to life
Our unique strategic work was applied in aiding newly hired leadership in growing a young UX culture to maturity across continents. Our UX design expertise provided an experienced perspective in consulting on their plans for growth and implementation.
Strategy Workshops
We created personalized workshops to gather insight and data directly from the involvement of Pushpay’s design team. This gave leadership the information they needed to set a course for the future of their organization, right from the source.
Intentional Steps Forward
We helped stakeholders and new design staff express their uncertainty regarding the current state of their product and their desire to influence a new vision moving forward. We gave language to pieces of their work that were previously not clearly defined- these have become a part of their day-to-day working conversations.
Aligning solutions to visioning
We worked alongside product and research teams to ensure their process, from how they think about approaching a problem, to design and implementation, aligns with the best UX practices and Pushpay’s organizational values.
Our work with Pushpay demonstrated UX thinking that challenges the “accept the task and execute” mentality, and rather, starts with very fundamental questions and builds from the ground up.
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